TERMS & CONDITIONS (CREATE-A-BALL)
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. Your information and transaction history that you provide to us voluntarily on our web site and in our retail store is stored in our customer database. We do not solicit your information, such as e-mail address, or contact information to any third parties except to the extent to fulfill your order. The information you submit through our web site is required in order to fulfill your order properly and timely. In addition to fulfilling your order, we use the information that you provide for purposes such as responding to your inquiries, customizing your subsequent shopping experience with us, improving our services, and communicating with you. Additionally, if you voluntarily subscribe to our mailing list, we will use your personal information to send you promotions, discounts and special offers. You will be giving the option to unsubscribe to any future advertisements from CREATE-A-BALL. Any personal information you reveal to us is protected during transmission by Secure Sockets Layer (SSL) software, which encrypts information and is the accepted standard industry-wide for web site security.We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Use of Our Web Site
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. CREATE-A-BALL and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if CREATE-A-BALL believes that the customer conduct violates applicable law or is harmful to the interests of CREATE-A-BALL and its subsidiaries.
We realize the importance of our customers feeling comfortable about your online shopping experience. We understand your needs as a consumer, that is why we want to Guarantee your Satisfaction!
Personalized/Custom Product Return Policy
If you ordered personalized product from www.createaball.com, we're sorry but we can't offer you a return unless damaged during shipping or manufacturer defect. In which case follow the Damaged Item Return Policy below. All sales are final on personalized/custom products. Once your custom order has been placed and processed no refunds will be honored.
Incorrect Item Received
If you have received the wrong item, please contact us at 1 (866) 227-7512 or send us an email at firstname.lastname@example.org. When you contact us, please refer to your order number and name used on the original order. All items must be in new condition in order to receive a refund (shipping is not refundable) or replacement merchandise, and must be authorized by customer service and returned no later than 14 days from the date of delivery in original packaging (if preserved), and original receipt. See details below for accepted types of returns on all custom items.
Damaged/Manufactuer Defect Upon Receipt Item
If you have received an item that is damaged (in transit by mail) and you feel that it needs to be returned please follow these simple steps:
1. Email us at email@example.com with a description of the damage and photos of the product (shipping box that was damaged in shipping). Please include your order number, name and your telephone number along with the best time to reach you. Damaged Merchandise must be reported within 7 days of receipt of merchandise, no exceptions. ALL RETURNS MUST BE APPROVED AND DEEMED RETURNABLE BY OUR CUSTOMER SERVICE DEPARTMENT. PLEASE DO NOT RETURN ANY ITEM WITHOUT AUTHORIZATION, AS CREATE-A-BALL WILL NOT HONOR UNAUTHORIZED RETURNS.
On any authorized return, shipping will be at your cost. We will only authorize replacement of the same or like item at the price paid. If we feel that your return is justified we can and may authorize full refund of price paid minus any shipping costs, but this will be determined on a case-by-case basis.
2. If you are not able to send images of the damage please call us at 1 (866)-227-7512; or email us for further instructions.Shipping & Delivery Information. We realize the importance of getting your merchandise to you as soon as possible so we will do our absolute best to get it processed within a reasonable time frame. If you require special shipping on your merchandise, please contact us by phone at 1 (866) 227-7512 or email firstname.lastname@example.org for additional instructions. Also, there is a comment box at the end of checkout for messages to be placed there.
International orders, please contact us for details.
Thanks for your patronage and we look forward to servicing you.
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